Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, and phone number
• Delivery addresses (pickup and drop-off locations)
• Payment information (processed securely through third-party providers)
• Profile photo (optional)
• Government-issued ID (for Riders only)

Usage Information

• Device information and identifiers
• Location data (when using our services)
• App usage patterns and preferences
• Transaction history
• Communication records with support

Guest User Information

For guest checkouts, we collect only the minimum information needed to complete your delivery: contact details, delivery addresses, and payment information. This data is retained only as long as necessary for the transaction and any legal requirements.

2. How We Use Your Information

• To facilitate delivery services and connect you with Riders
• To process payments and transactions
• To provide real-time tracking and notifications
• To improve our platform and user experience
• To communicate service updates and promotional offers
• To ensure safety and security of all users
• To comply with legal obligations
• To resolve disputes and enforce our terms

3. Information Sharing

We may share your information with:

• Riders: Name, phone number, and delivery addresses to complete deliveries
• Business Partners: If you order through a merchant using our platform
• Service Providers: Payment processors, cloud services, analytics providers
• Legal Authorities: When required by law or to protect rights and safety

We do not sell your personal information to third parties for marketing purposes.

4. Location Data

Location data is essential for our delivery services. We collect location information when you:

• Request a delivery (to determine pickup location)
• Track an ongoing delivery
• Use the Rider app during active deliveries

You can control location permissions through your device settings, though this may limit platform functionality.

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure payment processing through certified providers
• Regular security audits and assessments
• Access controls and authentication protocols
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal, safety, and business purposes for up to 7 years.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format
• Withdraw consent where applicable

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or email. Continued use of our services after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or concerns: